As a modern, forward-looking business, GSC Service Contract Inc. Dba Electrotech International recognizes at senior levels the need to ensure that its business operates smoothly and that its products and services satisfy requirements for the benefit of its customers, shareholders, and other stakeholders.
In order to provide such assurance, GSC Service Contract Inc. Dba Electrotech International has implemented a Quality Management System (QMS) in line with the international standard for quality management systems, ISO 9001.
The operation of this QMS has many benefits for the business, including:
It is important to understand which areas of the business are currently within the umbrella of the QMS and which are excluded. The boundaries of the QMS as implemented within GSC Service Contract Inc. Dba Electrotech International are defined within the document entitled QMS Context, Requirements and Scope. It is recommended that this document should be reviewed in conjunction with this policy.
The purpose of this document is to define an overall policy regarding quality management that is appropriate to the purpose of GSC Service Contract Inc. Dba Electrotech International and includes:
This QMS Policy is available in both paper and electronic form and will be communicated within the organization and to all relevant stakeholders and interested third parties.
GSC Service Contract Inc. Dba Electrotech International establishes measurable quality objectives at relevant functions and levels within the organization. These objectives are consistent with this Quality Policy, are monitored throughout the year, and are reviewed at planned management reviews and updated as needed to drive performance.
Objectives address the conformity of products and services, on-time delivery, customer satisfaction, and the overall effectiveness of the QMS. For each objective we define what will be done, the resources required, who is responsible, the target completion date, and how the results will be evaluated.
We are committed to understanding and meeting the requirements of our customers, together with the applicable statutory, regulatory, and industry requirements that govern our products and services (including ISO 9001 and, where applicable, UL 508A).
Customer requirements are determined and reviewed before we commit to supply, communicated throughout the organization, and verified through inspection and testing. Where requirements change, we ensure that relevant documentation is amended and that affected personnel are made aware.
We are committed to continually improving the suitability, adequacy, and effectiveness of the Quality Management System. Improvement is driven through the analysis of data, internal audits, customer feedback, the management of nonconformities and corrective actions, and the outputs of management review.
Opportunities for improvement are identified, prioritized, and implemented, and the effectiveness of the actions taken is verified.
We apply risk-based thinking across our processes. Risks and opportunities that can affect the conformity of products and services, or our ability to enhance customer satisfaction, are identified, assessed, and addressed through proportionate actions integrated into our QMS processes.
The effectiveness of these actions is evaluated during management review, and plans are adjusted as risks and opportunities evolve.
Documented information required by the QMS and by ISO 9001 is controlled to ensure that it is available and suitable for use where and when it is needed, and that it is adequately protected. These controls cover the creation, approval, review, and update of documents, as well as their identification, version control, distribution, access, storage, retention, and disposition.
Records that provide evidence of conformity and of the effective operation of the QMS are maintained, kept legible, readily identifiable, and retrievable for their defined retention periods.
This policy is provided for informational purposes and reflects the commitments of GSC Service Contract Inc. Dba Electrotech International to its Quality Management System. The authoritative, signed copy is maintained as controlled documented information within the QMS.